Pandemic-EBT Updates


P-EBT Invalid Card Message for Households

Dear Botetourt County Public Schools Families:

This is an update regarding questions we have received about summer Pandemic EBT (P-EBT) benefits.

The Virginia Department of Social Services (VDSS) has recently made us aware that many households did not receive summer P-EBT benefits due to a card processing error. We have been informed that affected households will be issued a new P-EBT card and that all cards should be received no later than September 30. 

If you recently received a P-EBT card that is not working, a replacement card is already on the way. You do not need to take any action to report your invalid card. VDSS has identified the households affected by this error.  Please do not contact the P-EBT call center to order another card, as this may further delay the processing of your benefits. 

We understand this delay has been frustrating and want to assure you that we are in communication with VDSS to ensure the issue is fixed as quickly as possible. Schools are not able to provide answers to your P-EBT questions. Please visit PEBTVA.com for the latest information and guidance concerning P-EBT.



PEBT VA Sched

Detailed information regarding the schedule for P-EBT Issuance by VDSS

Questions regarding current or previous issuances of benefits should be directed to the P-EBT Call Center from 7:00 a.m. - 6:00 p.m. Monday - Friday at 866-513-1414 (toll-free) or 804-294-1633, or through the P-EBT Online Inquiry Form.

Questions about P-EBT card activation or replacement and PEBT account balances, should be directed to ConnectEBT. 
Contact ConnectEBT
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